Support

Email support@magworld.io for Account, privacy, product, order, safety, or technical help. Use the in-product report action for a specific community item when available.

Please do not send passwords, one-time codes, access tokens, full payment details, or unnecessary photos of children or identity documents.

We aim to acknowledge ordinary support requests within two business days. Safety, account-security, privacy, and fulfillment cases are prioritized by risk, but investigation or coordination with another data owner may take longer.

An acknowledgement is not proof that an account deletion or cross-service request has completed; Privacy Choices shows the recorded deletion status.

Include the email domain (not a password or code), app name/version, device platform, approximate time, and the user-safe error code. Support may ask you to verify control of the canonical Account before changing sensitive information.

Use Privacy Choices to download Account-owned data or request deletion. Deletion requires a fresh code sent only to the verified Account email. Creator and WMS data remain with their owners and are processed asynchronously through the deletion feed.

If self service is unavailable because the account has no verified sign-in identity, email Support for identity-safe guidance.

For child-safety or privacy concerns, identify the feature/content and describe the concern without adding unnecessary child information. We may preserve limited evidence and restrict content while reviewing.

For immediate danger or suspected criminal conduct, contact local emergency services or law enforcement first.

For an order issue, include the order reference, purchase channel, item, and a description of the problem. Never email full card details. Shopify/payment and fulfillment providers may need to handle parts of the request under their own records.

Helpful details include device/operating-system version, app version, network type, steps to reproduce, expected versus actual result, and a screenshot with personal information removed. Do not send local database files, tokens, or complete debug logs unless Support provides a secure, specific request.

MagWorld Support is not an emergency service. Contact the appropriate local authority for urgent danger. Authorized legal requests should identify the requesting authority, legal basis, scope, and secure reply channel and be sent to support@magworld.io.